Returns & Exchanges

At SEA-GULL, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process for returns and exchanges to ensure your total peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the watch in its original luxury packaging, including all protective films, tags, and the warranty card, to ensure it is protected during transit.

• 3.
  Ship to Our Center

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our master watchmakers verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.